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Sam Paley - Online Services Administrator

 

Sam Paley, 30, joined Chamber International as an administrative assistant in August 2016 after enquiring about a career in international trade. He was promoted to Trade Procedures Manager in March 2019.

Can you briefly describe your role?

I lead a busy team that supports businesses throughout the UK by issuing important international trade documentation, and advising on technical matters such as rules of origin. We may be dealing with exporting food ingredients to the Far East one minute and steel girders to South America the next but it is always interesting.

What attracted you to the industry?

My father and sister worked in freight forwarding and I wanted to do something connected to exporting. Chamber International was recommended to me. It seemed a bonus to able to fulfill my ambition with an organisation that is part of the British Chambers of Commerce network.

What do you enjoy most about working in this industry?

There is a huge amount of variety in my work, largely provided through the wide range of businesses we help. Many factors are constantly evolving international trade, most recently the development of the Internet and e-commerce, which are opening up exporting to very small enterprises. The work is satisfying because many Chamber International clients are relatively new to exporting. We help them on a grassroots, functional level and make a real difference to what they achieve.

What skills does your work require?

You need efficient time management, to work well under pressure and to have the personal skills to get on well with clients, who you may know only from telephone conversations, and colleagues. You also need to be a ‘self-starter’ although there is a very friendly atmosphere and help and advice is always available.

What internal support have you had since joining Chamber International?

Soon after joining, I was sent of a Method of Payment & Letter of Credit course at Bradford Business Park and, in November, the British Chambers of Commerce (BCC) EUR1/ATR training course in Coventry. This was followed by attending Chamber International’s Export Documentation & Import Procedure course in Leeds and a BCC Certification Assessment Course in Birmingham. As a result, I became a British Chamber of Commerce accredited authorised signatory for certifying documents used for customs clearance in international trade. More recently I have completed training in customs brokerage.

Are your colleagues helpful?

Yes. Everyone here is very friendly and very helpful, so there is always support available to get urgent tasks completed.